Refund policy

Cancellation of Order

The rights of cancellation set out below apply to any agreement between you and us. You have a right to cancel the agreement at any time before the expiry of a period of 7 working days beginning with the day after the day on which you receive the goods, unless the item is a specific size, made to measure or a none regular stock item, if refused 50% of the order or the return haulage fee will be deducted from the refund.

You may cancel by giving us notice in any of the following ways:

By email: sales@compositewoodshop.co.uk

By telephone: 01474 878877

If you cancel the agreement:

  • You must return the goods to us at the address given above. We strongly recommend all goods should be returned via recorded delivery.
  • The goods must be returned to us complete (please note the definition of goods given above).
  • You are responsible for the cost of returning the goods to us at the address given above.
  • You are under a duty to take reasonable care of the goods (including reusable packaging, manuals etc) until they are returned to us.
  • You are under a duty to take reasonable care to see that they are received by us and not damaged in transit.
  • We will reimburse any sum paid by you or on your behalf under or in relation to the agreement (not including the costs of carriage).

  • We will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us.We reserve the right to charge 4% of the total order value to compensate against Credit Card / Merchant Service charges absorbed by us when an order is cancelled, we may also charge 20% of the order when goods have left for delivery and have to be returned to us, you have 1 hour from delivery confirmation to cancel before charges are applied. This may be done strictly by telephone only.

We reserve the right to charge 4% of the total order value to compensate against Credit Card / Merchant Service charges absorbed by us when an order is cancelled, we may also charge 20% of the order when goods have left for delivery and have to be returned to us, you have 1 hour from delivery confirmation to cancel before charges are applied. This may be done strictly by telephone only.

Our Rights of Cancellation

If for reasons beyond our reasonable control, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall not be liable for any other loss or damage whatever arising from such cancellation.

Cancellation and Returns

We do not  accept returns of products that have been cut to your specifications.

A re-stocking and administration charge applies. 25% re-stocking charge applies to all returns if agreed with prior to return, along with a standard £35.00 administration cost, buyer pays return. All returns must be made within 7 days from day of purchase.

We have the right to refuse returns if they are not in an acceptable condition for restocking.  

On cut to length and pre-cut to size orders, if the grass is defective, you must contact the office within 14 days of the delivery to arrange a collection and exchange, after 14 days buyer pays return/new delivery cost. All returns costs for any reason other than defective goods will be paid for by the buyer.

(Applicable for Internet Sales only).

In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, up to 14 days after you receive the goods. To cancel your order, you must inform us either in writing, telephone, or by email: sales@compositewoodshop.co.uk

All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 30 days of receipt of returned goods. Buyer to arrange and incur any cost of returning goods. This applies only to goods that have not been specifically cut to size and ordered. (Excludes; orders cut to your specific size cut off the roll).