The prices shown for goods excludes postage and packaging unless specifically stated. The charge for postage and packaging is shown in the
Checkout before you are asked to confirm your order.
No Credit will be offered. A deposit of 50% will be required before the install day is booked. Once install is complete the final balance shall be
paid in full.
We send out the grass from the same batch to ensure there are no slight colour differences. Therefore please be aware if you want to add more
grass to an area at a later date there may be a slight colouration difference. We suggest you make the decision now and order all the grass
from the same batch. Luxury Lawns Company cannot be liable for any differences in the colour for the same product if ordered separately.
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
The seller shall be deemed to have fulfilled its contractual obligations in respect of any delivery even though the length may be up to 2.5%
more or less than the length specified in the contract. Weights and sizes of the goods are taken on the average of the total amount of goods
dispatched. Weights are guaranteed only at the date of dispatch.
All grasses we supply and install come with a manufactures guarantee.
Title in the goods shall not pass to the customer until the Supplier has been paid in full for the goods.
None of the above Terms and Conditions affects your statutory consumer rights.
For Non-Delivery Unless A Written Claim Is Received By The Seller Within 7 Days Of The Delivery Date Given.
For Shortages In Quantity Delivered In Excess Of Those Permitted By Condition. Unless The Buyer Notifies The Seller Of Short Delivery Within 7
Days Of Receipt Of TheGoods.
For Damage Of The Goods In Transit Unless The Buyer Shall Notify The Seller Of Any Such Claim Within 7 Days Of Receipt.
For The Defects In The Goods Caused By Fair Wear And Tear, Abnormal Or Unsuitable Conditions Of Storage Or Use If Any Act, Neglect Or
Default Of The Buyer Or Of Any Third Party.
For Other Defects In The Goods Unless Notified To The Seller Within 7 Days Of Receipt Of The Goods By The Buyer Or Where The Defect Would
Not Be Apparent On Reasonable Inspection Within 3 Months Of The Delivery.
Where Liability Is Accepted By The Seller. The Sellers Only Obligation Shall Be At Its Option To Make Good Any Shortage Or Non-Delivery
And/Or As Appropriate To Replace Or Repair Any Goods Found To Be Damaged Or Defective And/Or To Refund The Costs Of Such Goods To The
Buyer, Goods May Not Be Returned Without The Seller’s Prior Written Consent.
The Sellers Aggregate Liability To The Buyer Whether For Negligence, Breach Of Contract, Misrepresentation Or Otherwise Shall In No
Circumstance Exceed The Cost Of The Defective, Damaged Or Undelivered Goods Which Give Rise To Such Liability As Determined By Net Price
Invoiced To The Buyer In respect Of Any Occurrence Or Series Of Occurrences.
All Conditions, Warranties And Representations Expressed Or Implied By Statute, Common Law Or Otherwise In Relation To The Goods Are
The Seller Shall Be Under No Liability To The Buyer For Any Loss, Damage Or Injury Direct Or Indirect, Resulting From Defects In Design,
Materials Or Workmanship Or Otherwise Howsoever Arising (And Whether Or Not Caused By The Negligence Of The Seller, Its Employees Or
Agents) Other Than Liability For Death Or Personal Injury Resulting From The Sellers Negligence.
The Seller Shall Have No Liability For Any Indirect Or Consequential Losses Or Expenses Suffered By The Buyer, Howsoever Caused, And Including
Without Limitation, Loss Of Anticipated Profits. Goodwill, Reputation, Business Receipts Or Contracts, Or Losses Or Expenses Resulting From
Third Party Claims.
Upon any termination of any contracts pursuant to any indebtedness of the Buyer to the Seller shall become immediately due and payable and
the seller shall be relieved any further obligations to supply any goods to the Buyer pursuant to such contracts.
RISK AND INSURANCE
Any property of the Buyer in or under the Seller’s possession or control and all property supplied to the Seller on behalf of The Buyer shall be
held by the Seller at the Buyers risk. Any goods returned by the Buyer to the Seller shall be at the Buyers risk.
Due to the nature of Artificial Grass it may flatten or crease when rolled, this is not a fault with the grass. Creases will fall out within three
months of the grass being installed. The grass is not faulty if delivered with creases. The creases will decrease quite noticeably on a daily basis
and with use. Every effort will be made not to crease the grass
Notwithstanding delivery and passing of risk. The goods shall remain the property of Luxury Lawns until such time as the Buyer shall have
paid to the seller the agreed price and all other amounts owed by the Buyer to the Seller.
(Whilst we will do everything possible to avoid damage to the customer’s property, we cannot be held liable for any internal damages
associated with access to the worksite via the property)
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.
In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their