Privacy Policy
Who are we?
Luxury Lawns (A.G.S.) Ltd, Company Registration Number: 9602318 (referred to as “Luxury Lawns” “Our” “We” or “Us”), specialise in the installation and supply of Artificial Grass, established family run business, based in Sevenoaks, Kent, operating throughout the South East.
What does this policy cover?
This policy specifically documents how we attain and use information via our website, should you sign a contract with us, we will supply our company privacy policy that supersedes the website privacy policy.
We are committed to ensuring that your privacy and information is protected. Should we ever ask for any personally identifying information when using our website(s) you can be completely assured that it will only ever be used in accordance to our privacy and cookies policy.
This policy sets out:
- The type of personal and technical data that we collect
- Cookies and how/why we use them
- How and why we collect any personal data
- Who we share your personal data with
- How long we keep your data for
- What rights you have in relation to your data
What personal data do we collect?
We collect the information that is necessary to deal with your enquiry. The contact form on our website collects: Your Name, Phone, Email and any message that you leave.
Our website actively uses cookies to collect personal data and how you as a user interacts with our website(s).
What technical data do we collect?
We also use Google Analytics to log website traffic and site interaction, this data helps us track the number of visitors that each of our websites attains over a monthly period and how said users interact with our websites.
How do we collect personal data?
We collect personal data directly from you, this happens when you fill out the contact form directly on our website.
Sometimes we may be passed details by recommendation or word of mouth, your details may be passed to us from a mutual contact where there is a genuine expression of interest in our services.
Cookies
When you visit a Luxury Lawns website(s), we make use of “cookie technology” to try and make the user experience of the website personalised, simple and meaningful.
Cookies are small snippets of information which are issued to your computer/system when you visit a website. Cookies store and often track information about how you use and interact with a website.
Most of the cookies that we use will last for the duration of your web session and will expire once you exit the site. Other cookies are in place to remember you and how you interacted with our site if you were to return.
Some of the cookies on our site are provided by third party tools that are used to deliver services on our behalf.
Please be aware by blocking access or deleting cookies used on Luxury Lawns website(s) you may be limiting the functionality and user friendliness of our websites and such will not get the full experience of using one of our websites.
Who do we share your data with?
We do not and will not share any of the data that we collect with anyone unless you have specifically requested us to do so in writing.
Should you sign a contract with us, we will share your information with 3rd parties essential to delivering our service, these suppliers will be listed in our client privacy policy.
How do we keep your data secure?
Luxury Lawns are committed to ensuring that all information attained is held securely. In order to prevent unauthorised access or disclosure we have implemented a number of physical, electronic and managerial procedures in place to ensure the security of the information that we collect online.
How long do we keep your data for?
From your initial enquiry, we keep your data for 3 months. There may be instances where we keep your data for longer in the case that we deem there is an active interest in our services.
What rights do you have relating to your data?
- You have the right to clear information about how we use your data.
- You have the right to access the personal data that we hold on you.
- You have the right to correct or remove all or any part of your data.
- You have the right to stop us from processing your data completely, we can still store it but we cannot use it any further.
- You have the right to restrict certain types of processing, for example if you no longer want to be contacted via a certain medium.
How to get in touch about your data.
If you have any questions about what data we hold on you or if you wish to act upon any of your rights, please contact us via email: info@luxuryartificiallawnsags.co.uk
Third party websites.
Luxury Lawns does not hold any responsibility for any websites that are referred to or linked from its own website(s). All information gathered and used via these external websites are not subject to our privacy and cookies policy.
Happy Customers
Checkatrade and Which? Trusted Trader reviews
The service from this company was excellent. We called in unannounced and the lady in the office (wish I had noted her name) spent so much time with us as we dithered around that we thought this company looked after its customers. We did not look anywhere else. The quote for a composite deck was realistic and the installers were fantastically polite and caring. They kept us informed throughout especially in the light of the awful wet weather in the two weeks of construction. The deck looks great. No question this is a good company to select for a decking project. ( it all started with the reception and help at the office/warehouse)
Kent
November 2022
Read More Read More Excellent work, we received constructive information during the initial site survey which we took on board. We received a date for installation which was kept to and the two operatives arrived early to undertake the work. The constructed base was of a significant depth and level, The final laying of the lawn was also carried out professionally and looked amazing. In a more positive note, after a few days we noticed a light line across the length of the grass. After contacting the company it became apparent that it was a manufacturing error and the lawn was replaced without fuss.
DA12
November 2022
Read More Read More After reading many reviews decided to go with Luxury Lawns. Best decision I have made in a long time. The Luxury Lawns team were professional throughout the whole process. Very pleased with the result totally transformed my front garden. I would highly recommend!
DA3
October 2022
Read More Read More Excellent service, the workmen were prompt and courteous and very helpful. The old lawn was taken up the ground prepared, the new lawn was laid. We are very pleased with it and would recommend this firm highly.
Greater London
September 2022
Read More Read More Luxury Lawns provided a very professional service when they installed artificial grass in my back garden. Mark visited to survey the work and was very knowledgeable and answered all of my questions. The team who carried out the installation were punctual, friendly, hard working and finished to agreed timescales. The end result is amazing and the family are now enjoying the back garden more than ever I would not hesitate to recommend Luxury Lawns
Kent
August 2022
Read More Read More The men were very good clearing all the old grass and slabs and then laying all the different sub base materials then laying the artificial grass which looks great. We would recommend Luxury Lawns for their workmanship and leaving everything neat and tidy a great job done on a very hot day.
Kent
July 2022
Read More Read More Being in the trade I knew what I expected but didn’t know what I would get. The supporting literature and its info was of a very high standard, simple to understand and follow. The surveyor Mark was professional, had a friendly approach, was informative and knowledgeable. The two installers Wayne and Bob were a real pleasure to have on-site the quality of the install from top to bottom was absolutely first class two very experienced guys. Their conduct on-site was very friendly, most helpful and spotlessly clean workers from start to finish .
ME8
June 2022
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