Delivery Charges

We have temporarily had to suspended Next Day deliveries due to courier restrictions.

Unfortunately we cannot arrange deliveries to Isle of Wight, Highlands, Isle of Man, Ireland or Jersey but if you want to organise your own courier to collect from us and deliver to you then this is fine and you should contact us to discuss this.

We can arrange Saturday deliveries but these incur an additional cost depending on the item being ordered. If you require a Saturday Delivery please contact us to discuss this.

Delivery prices are shown upon checkout.

Restricted Access /Refused Deliveries

If in doubt about the quality of access to your home or delivery address you MUST notify us prior to order. You will need to be available on the day of your delivery to sign for the delivery and to assist the driver.

Please note ALL deliveries are ONE MAN. This means the driver is only legally bound to drop your item on the kerbside, driveway or easily accessible garage. The driver will NOT take the product into your home, for health and safety and insurance reasons. It is your responsibility to take the item inside your property. Please check the dimensions and weight of your product which can be found in the specification details on the product page. This is to ensure the item will fit through any doors etc.

Restricted access may include but not be limited to, narrow streets, overhanging trees, steep driveways, narrow lanes, tight bends or any other restriction that make it difficult for the carrier to drop the goods, in these instances may result in a failed or refused delivery.

Refused or failed deliveries will be charged at either £50.00, £75.00 or £95.00 dependant on product purchased plus any surcharges included (postcode or delivery upgrades).

Delivery

Widths are quite long for one person to carry safely, so drivers may need assistance in unloading your grass. The drivers are only obliged to drop at the main entrance of the property, curb side only.

Delivery will be made to the address specified when you complete the order. We deliver to almost all residential or commercial postal addresses within our delivery areas. We will not deliver to car parks, docks, fields etc. Please note we only deliver to addresses within England, Scotland and Wales.

We use a variety of delivery methods, depending on the size of the item you order and the speed with which you wish to receive it. We aim to deliver most of our larger sized items within 3-5 working days for most UK postcodes. On certain items there is a longer lead time which is up to 30 days unless another time is specified.

For orders that are delivered direct to you by our suppliers, they will contact you to arrange a delivery date that is convenient to you. A signature may be required at delivery, by placing an order you are authorising us to accept a signature from an adult at the delivery address or neighbouring property should you not be available at the time of delivery. For some products that do not require a signature at delivery you may be able to give instructions explaining if and where you would like the product to be left if no one is present. Ownership of a product will not pass to you until we have delivered the product to you(either directly, or by leaving it in a safe place or with a neighbour or where you have signed for it when using the In Store Collection option). This is when the contract between you and us will be deemed to have concluded.

Once a product is delivered, responsibility for risk of damage to or loss of the product passes to you. We also use third party delivery companies which may, at their discretion, leave a product in a safe place if no one is present at the time of delivery. In these circumstances the delivery company will put a card through your letter box explaining where the product has been left. By Signing for items delivered by a courier you are confirming receipt of the items in good condition and as such will be unable to claim for any damages. If you are unable to check your items before signing, ensure you sign for the goods stating ‘Unchecked’. All Shortages or Damages must be reported to us upon delivery.

Subject to the other provisions of these conditions we shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Products.

We shall have no further liability under the Contract if, for any reason, you fail to accept delivery of any of the Products when they are ready for delivery, or we are unable to deliver your order on time due to health and safety risks.

Cancellation of Order

The rights of cancellation set out below apply to any agreement between you and us. You have a right to cancel the agreement at any time before the expiry of a period of 7working days beginning with the day after the day on which you receive the goods, unless the item is a specific size, made to measure or a none regular stock item, if refused 50% of the order or the return haulage fee will be deducted from the refund.

You may cancel by giving us notice in any of the following ways:

By email: info@luxuryartificiallawnsags.co.uk

By telephone: 01474812224

If you cancel the agreement:

You must return the goods to us at the address given above. We strongly recommend all goods should be returned via recorded delivery.

The goods must be returned to us complete (please note the definition of goods given above).

You are responsible for the cost of returning the goods to us at the address given above.

You are under a duty to take reasonable care of the goods (including reusable packaging, manuals etc) until they are returned to us.

You are under a duty to take reasonable care to see that they are received by us and not damaged in transit.

We will reimburse any sum paid by you or on your behalf under or in relation to the agreement(not including the costs of carriage).

We will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us. We reserve the right to charge 4% of the total order value to compensate against Credit Card / Merchant Service charges absorbed by us when an order is cancelled, we may also charge 20% of the order when goods have left for delivery and have to be returned to us, you have 1 hour from delivery confirmation to cancel before charges are applied. This may be done strictly by telephone only.

We reserve the right to charge 4% of the total order value to compensate against Credit Card /Merchant Service charges absorbed by us when an order is cancelled, we may also charge 20% of the order when goods have left for delivery and have to be returned to us, you have 1 hour from delivery confirmation to cancel before charges are applied. This may be done strictly by telephone only.

Our Rights of Cancellation

If for reasons beyond our reasonable control, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall not be liable for any other loss or damage whatever arising from such cancellation.

Cancellation and Returns

We do accept returns of products that have been cut to your specifications.  25% re-stocking charge applies to all returns if agreed with prior to return, along with a standard £35.00 administration cost, buyer pays return.

On cut to length and pre-cut to size orders, if the grass is defective, you must contact the office within 30 days of the delivery to arrange a collection and exchange, after 30 days buyer pays return/new delivery cost. All returns costs for any reason other than defective goods will be paid for by the buyer.

(Applicable for Internet Sales only).

In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, up to 14 days after you receive the goods. To cancel your order, you must inform us either in writing, telephone, or by email: info@luxuryartificiallawnsags.co.uk

All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 30 days of receipt of returned goods. Buyer to arrange and incur any cost of returning goods. This applies only to goods that have not been specifically cut to size and ordered.(Excludes; orders cut to your specific size cut off the roll).